> For the complete documentation index, see [llms.txt](https://docs.neverinstall.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.neverinstall.com/incidents/service-outage-24th-may-2023.md). # Service Outage - 24th May 2023 **Incident Report** | Incident ID | Date | Time | Duration | Component Affected | Status | | ----------- | ---------- | --------- | -------- | ------------------ | -------- | | NI-2325 | 2023-05-24 | 14:07 UTC | 12 hours | GraphQL Service | Resolved | **Incident Details:** 1. **Incident Description:** On 2023-05-24, an unexpected outage occurred in the GraphQL service, which led to a complete shutdown of the Neverinstall website. While the initial analysis pointed towards an issue with the GraphQL service, the root cause could be linked to other factors in the system. Further in-depth analysis will be conducted to identify the precise cause, and the findings will be shared in a subsequent post-mortem report. 2. **Service Impact:** The incident caused a full service disruption. All website functions that rely on the GraphQL service were impacted. 3. **Resolution Status:** As of 2023-05-25 02:07 UTC, the engineering team has **successfully resolved the issue** and restored the service. The Neverinstall website is back online, and all functionalities are now operational. 4. **Next Steps:** A comprehensive post-incident analysis will be conducted to understand the root cause of this failure, the steps taken to rectify it, and preventive measures to avoid similar incidents in the future. The post-mortem report will be shared with relevant stakeholders upon completion. 5. **Contact:** For any further concerns or questions regarding this incident, please contact the incident manager at **** **Updates:** | Date | Time | Update | | ---------- | --------- | ------------------------------------------------------------------------------------------------------------------------------------ | | 2023-05-24 | 14:30 UTC | Engineering team initiated investigation of the incident. Initial findings suggested a configuration issue with the GraphQL service. | | 2023-05-25 | 02:07 UTC | Incident resolved. The GraphQL service and the website functionality have been fully restored. | We deeply appreciate your patience during this downtime and apologize for any inconvenience caused. We are committed to providing transparent and timely communication, and ensuring high levels of service reliability. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.neverinstall.com/incidents/service-outage-24th-may-2023.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.