📃Terms of Service

The Neverinstall Terms of Service (“TOS”) set forth below apply to users (“Customer”, “You” or “Your”) of Services provided by Neverinstall, Inc., a Delaware corporation (“Neverinstall”).

This TOS is a binding contract between You and Neverinstall and covers important information about Neverinstall services. Unless otherwise stated, this TOS applies to all Neverinstall-offered services, including any free or paid pilot or evaluation, (collectively, the “Service” or “Services”). You accept and agree to comply with, and be bound by this TOS when you

  • sign a Neverinstall Service Order;

  • click-through or otherwise acknowledge this TOS electronically;

  • pilot, try, order, activate, accept, use or pay for Neverinstall’s Service or Equipment through any means; or

  • download or start any program that says you are accepting this TOS when doing so, whichever occurs first.

If You do not agree to these terms, you may not download, install or use the Services in any way. This TOS incorporates and includes any or all terms and conditions, addenda, and/or policies posted on Neverinstall’s “Legal Policy Center” (www.Neverinstall.com), along with any Service Order, Statement of Work, or Documentation (collectively, the “Other Documents”). To the extent that this TOS conflicts with the provisions of any Other Documents, then this TOS shall control unless Neverinstall has expressly stated or agreed otherwise in writing. Neverinstall reserves the right to update this TOS and posted policies from time to time without notice to You. The latest version of this TOS resides at https://neverinstall.gitbook.io/docs/privacy-security-and-terms-of-service/terms-of-service


“Access Credentials” means any user name, identification number, password, license or security key, security token, PIN, or other security code, method, technology, or device used, alone or in combination, to verify an individual’s identity and authorization to access and use the Services.

“Action” means any claim, action, cause of action, demand, lawsuit, arbitration, inquiry, audit, notice of violation, proceeding, litigation, citation, summons, subpoena, or investigation of any nature, civil, criminal, administrative, regulatory, or other, whether at law, in equity, or otherwise. “Affiliate” of a Person means any other Person that directly or indirectly, through one or more intermediaries, controls, is controlled by, or is under common control with, such Person. “Authorized User” means Customer’s employees, consultants, contractors, and agents (a) who are authorized by Customer to access and use the Services under the rights granted to Customer pursuant to this TOS; and (b) for whom access to the Services has been purchased hereunder. “Customer Data” means information, data, and other content, in any form or medium, that is collected, downloaded, or otherwise received, directly or indirectly from Customer or an Authorized User by or through the Services or that incorporates or is derived from the Processing of such information, data, or content by or through the Services. For the avoidance of doubt, Customer Data does not include Resultant Data or any other information reflecting the access or use of the Services by or on behalf of Customer or any Authorized User. “Customer Systems” means the Customer’s information technology infrastructure, including computers, software, hardware, databases, electronic systems (including database management systems), and networks, whether operated directly by Customer or through the use of third-party services. “Documentation” means any manuals, instructions, or other documents or materials that Neverinstall provides or makes available to Customer in any form or medium and which describe the functionality, components, features, or requirements of the Services or Neverinstall Materials, including any aspect of the installation, configuration, integration, operation, use, support, or maintenance thereof. “Harmful Code” means any software, hardware, or other technology, device, or means, including any virus, worm, malware, or other malicious computer code, the purpose or effect of which is to

  • permit unauthorized access to, or to destroy, disrupt, disable, distort, or otherwise harm or impede in any manner any

    • computer, software, firmware, hardware, system, or network; or

    • any application or function of any of the foregoing or the security, integrity, confidentiality, or use of any data Processed thereby; or

  • prevent Customer or any Authorized User from accessing or using the Services or Neverinstall Systems as intended by this TOS. Harmful Code does not include any Neverinstall Disabling Device.

“Intellectual Property Rights” means any and all registered and unregistered rights granted, applied for, or otherwise now or hereafter in existence under or related to any patent, copyright, trademark, trade secret, database protection, or other intellectual property rights laws, and all similar or equivalent rights or forms of protection, in any part of the world.

“Neverinstall Disabling Device” means any software, hardware, or other technology, device, or means (including any back door, time bomb, time out, drop dead device, a software routine, or other disabling devices) used by Neverinstall or its designee to disable Customer’s or any Authorized User’s access to or use of the Services automatically with the passage of time or under the positive control of Neverinstall or its designee.

“Neverinstall Materials” means the Services, Specifications, Documentation, and Neverinstall Systems and any and all other information, data, documents, materials, works, and other content, devices, methods, processes, hardware, software, and other technologies and inventions, including any deliverables, technical or functional descriptions, requirements, plans, or reports, that are provided or used by Neverinstall or any Subcontractor in connection with the Services or otherwise comprise or relate to the Services or Neverinstall Systems. For the avoidance of doubt, Neverinstall Materials include Resultant Data and any information, data, or other content derived from Neverinstall’s monitoring of Customer’s access to or use of the Services, but do not include Customer Data.

“Neverinstall Personnel” means all individuals involved in the performance of Services as employees, agents, or independent contractors of Neverinstall or any Subcontractor.

“Neverinstall Systems” means the information technology infrastructure used by or on behalf of Neverinstall in performing the Services, including all computers, software, hardware, databases, electronic systems (including database management systems), and networks, whether operated directly by Neverinstall or through the use of Third-Party Materials.

“Law” means any statute, law, ordinance, regulation, rule, code, order, constitution, treaty, common law, judgment, decree, or other requirements of any federal, state, local, or foreign government or political subdivision thereof, or any arbitrator, court, or tribunal of competent jurisdiction.

“Losses” means any and all losses, damages, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind, including reasonable attorneys’ fees and the costs of enforcing any right to indemnification hereunder and the cost of pursuing any insurance providers.

“Permitted Use” means any use of the Services by an Authorized User for the benefit of Customer in the ordinary course of its internal business operations as permitted by this TOS.

“Person” means an individual, corporation, partnership, joint venture, limited liability entity, governmental authority, unincorporated organization, trust, association, or other entity.

“Personal Information” means any information that does or can identify a specific individual or by or from which a specific individual may be identified, contacted, or located. Personal Information includes all ”nonpublic personal information” as defined under the Gramm-Leach-Bliley Act, ”protected health information” as defined under the Health and Insurance Portability and Accountability Act of 1996, ”Personal Data” as defined in the European General Data Protection Regulation (GDPR) (Regulation (EU) 2016/6790, and all rules and regulations issued under any of the foregoing.

“Process” means to take any action or perform any operation or set of operations that the SaaS Services are capable of taking or performing on any data, information, or other content, including to collect, receive, input, upload, download, record, reproduce, store, organize, compile, combine, log, catalog, cross-reference, manage, maintain, copy, adapt, alter, translate, or make other derivative works or improvements, process, retrieve, output, consult, use, perform, display, disseminate, transmit, submit, post, transfer, disclose, or otherwise provide or make available, or block, erase, or destroy. “Processing” and “Processed” have correlative meanings.

“Representatives” means, with respect to a party, that party’s and its Affiliates’ employees, officers, directors, consultants, agents, independent contractors, subcontractors, and legal advisors. “Resultant Data” means data and information related to Customer’s use of the Services that are used by Neverinstall in an aggregate and anonymized manner, including compiling statistical and performance information related to the provision and operation of the Services.

“Service or Services” or “CAS” means the Company’s Cloud Automation Stack (CAS), which is an end-to-end RDS management platform that automates the discovery, orchestration, migration, and management of Windows desktops and apps on Google Cloud. CAS integrates on the backend with Google Cloud Deployment Manager and Compute Engine and as may be more specifically described in a Service Order or any SOW.

“Service Order” means the Neverinstall order form, signed by both the Customer and Neverinstall, detailing the pricing and conditions for the provision of Services to Customer.

“Specifications” means the description and identification of requirements and other specifications for the Services described in the Documentation.

“Statement of Work or SOW” means a document duly executed by the Parties, referencing and subject to the terms of this TOS, specifying additional details, terms and conditions relating to provision of the Services.

“Third-Party Materials” means any systems, services, products, materials and information, in any form or medium, including any websites, portals, hosting platforms, software (open-source or otherwise), documents, data, content, specifications, equipment, or components of or relating to the Third-Party Materials that are operated by a third party and not proprietary to Neverinstall.


  • Access and Use. Neverinstall Services are licensed, not sold, and You acquire no ownership interest in the Services or Documentation under this TOS. Subject to and conditioned on Customer’s and its Authorized Users’ compliance with the terms and conditions of this TOS, Neverinstall hereby grants Customer a non-exclusive, non-transferable (except in compliance with Section 15.8) right to access and use the Services during the Term, solely for Customer’s internal business purposes by Authorized Users in accordance with the terms and conditions herein.

  • Documentation License. Neverinstall hereby grants to Customer a non-exclusive, non-sublicenseable, non-transferable license to use the Documentation during the Term solely in connection with its use of the Services pursuant to the terms and conditions herein.

  • Service and System Control. Except as otherwise expressly provided in this TOS, as between the parties:

    • Neverinstall has and will retain sole control over the operation, provision, maintenance, and management of Neverinstall Materials; and

    • Customer has and will retain sole control over the operation, maintenance, and management of, and all access to and use of, the Customer Systems, and sole responsibility for all access to and use of Neverinstall Materials by any Person by or through the Customer Systems or any other means controlled by Customer or any Authorized User, including any:

      • information, instructions, or materials provided by any of them to the Services or Neverinstall;

      • results obtained from any use of the Services or Neverinstall Materials; and

      • conclusions, decisions, or actions based on such use.

  • Reservation of Rights. Nothing in this TOS grants any right, title, or interest in or to (including any license under) any Intellectual Property Rights in or relating to, the Services, Neverinstall Materials, or Third-Party Materials, whether expressly, by implication, estoppel, or otherwise. All right, title and interest in and to the Services, Neverinstall Materials, and the Third-Party Materials are and will remain with Neverinstall and the respective rights holders in the Third-Party Materials.

  • Service Management. Each party shall, throughout the Term, maintain within its organization a service manager to serve as such party’s primary point of contact for day-to-day communications, consultation, and decision-making regarding this TOS. Each service manager shall be responsible for providing all day-to-day consents and approvals on behalf of such party under this TOS. Each party shall ensure its service manager has the requisite organizational authority, skill, experience, and other qualifications to perform in such a capacity. Each party shall use commercially reasonable efforts to maintain the same service manager in place throughout the Term.

  • Changes. Neverinstall reserves the right, in its sole discretion, to make any changes to the Services, Equipment, Documentation, and Neverinstall Materials that it deems necessary or useful to:

    • maintain or enhance:

      • the quality or delivery of Neverinstall’s services to its customers;

      • the competitive strength of or market for Neverinstall’s Services; or

      • the Services’ cost efficiency or performance; or

    • to comply with applicable Law.

  • Suspension or Termination of Services. Neverinstall may, directly or indirectly, and by use of a Neverinstall Disabling Device or any other lawful means, suspend, terminate, or otherwise deny Customer’s, any Authorized User’s, or any other Person’s access to or use of all or any part of the Services or Neverinstall Materials, without incurring any resulting obligation or liability, if:

    • Neverinstall receives a judicial or other governmental demand or order, subpoena, or law enforcement request that expressly or by reasonable implication requires Neverinstall to do so; or

    • Neverinstall believes, in its good faith and reasonable discretion, that:

      • Customer or any Authorized User has failed to comply with any material term of this TOS, or accessed or used the Services beyond the scope of the rights granted or for a purpose not authorized under this TOS or in any manner that does not comply with any material instruction or requirement of the Specifications;

      • Customer or any Authorized User is, has been, or is likely to be involved in any fraudulent, misleading, or unlawful activities relating to or in connection with any of the Services; or

      • this TOS expires or is terminated. This Section does not limit any of Neverinstall’s other rights or remedies, whether at law, in equity, or under this TOS.

Use restrictions

Customer shall not, and shall not permit any other Person to, access or use the Services or Neverinstall Materials except as expressly permitted by this TOS and, in the case of Third-Party Materials, the applicable third-party license agreement. For purposes of clarity and without limiting the generality of the foregoing, Customer shall not, except as this TOS expressly permits:

  • copy, modify, or create derivative works or improvements of the Services or Neverinstall Materials;

  • rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer, or otherwise make available any Services or Neverinstall Materials to any Person, including on or in connection with the internet or any time-sharing, service bureau, software as a service, cloud, or other technology or service;

  • reverse engineer, disassemble, decompile, decode, adapt, or otherwise attempt to derive or gain access to the source code of the Services or Neverinstall Materials, in whole or in part;

  • input, upload, transmit, or otherwise provide to or through the Services or Neverinstall Systems, any information or materials that are unlawful or injurious, or contain, transmit, or activate any Harmful Code;

  • access or use the Services or Neverinstall Materials in any manner or for any purpose that infringes, misappropriates, or otherwise violates any Intellectual Property Right or other rights of any third party, or that violates any applicable Law; or

  • otherwise access or use the Services or Neverinstall Materials beyond the scope of the authorization granted under this TOS.

Customer obligations

  • Customer Systems and Cooperation. Customer shall at all times during the Term:

    • set up, maintain, and operate in good repair and in accordance with the Specifications all Customer Systems on or through which the Services are accessed or used;

    • provide Neverinstall Personnel with such access to Customer’s premises and Customer Systems as is necessary for Neverinstall to perform the Services in accordance with the Availability Requirement and Specifications; and

    • provide all cooperation and assistance as Neverinstall may reasonably request to enable Neverinstall to exercise its rights and perform its obligations under and in connection with this TOS.

  • Effect of Customer Failure or Delay. Neverinstall is not responsible or liable for any delay or failure of performance caused in whole or in part by Customer’s delay in performing, or failure to perform, any of its obligations under this TOS (each, a “Customer Failure”).

  • Corrective Action and Notice. If Customer becomes aware of any actual or threatened activity prohibited by Section 3, Customer shall, and shall cause its Authorized Users to, immediately:

    • take all reasonable and lawful measures within their respective control that are necessary to stop the activity or threatened activity and to mitigate its effects (including, where applicable, by discontinuing and preventing any unauthorized access to the Services and Neverinstall Materials and permanently erasing from their systems and destroying any data to which any of them have gained unauthorized access); and

    • notify Neverinstall of any such actual or threatened activity.

Service levels and credits

  • Service Levels. Subject to the terms and conditions of this TOS, Neverinstall will use commercially reasonable efforts to make the Services Available at least ninety-nine and nine-tenths percent (99.9%) of the time as measured over the course of each calendar month during the Term (each such calendar month, a “Service Period”), excluding unavailability as a result of any of the Exceptions described below in this Section (the “Availability Requirement”). “Service Level Failure” means a material failure of the Services to meet the Availability Requirement. “Available” means the Services are available for access and use by Customer and its Authorized Users over the Internet and operating in material accordance with the Specifications. For purposes of calculating the Availability Requirement, the following are “Exceptions” to the Availability Requirement, and neither the Services will be considered un-Available nor any Service Level Failure be deemed to occur in connection with any failure to meet the Availability Requirement or impaired ability of Customer or its Authorized Users to access or use the Services that is due, in whole or in part, to any:

    • access to or use of the Services by Customer or any Authorized User, or using Customer’s or an Authorized User’s Access Credentials, that does not strictly comply with this TOS and the Specifications;

    • Customer Failure;

    • Customer’s or its Authorized User’s Internet connectivity;

    • Force Majeure Event;

    • failure, interruption, outage, or other problem with any software, hardware, system, network, facility, or other matter not supplied by Neverinstall pursuant to this TOS;

    • Scheduled Downtime; or

    • disabling, suspension, or termination of the Services.

  • Service Level Failures and Remedies. In the event of a Service Level Failure, Neverinstall shall issue a credit to Customer in the amount of ten percent (10%) of the monthly Fees for the Services due for the Service Period in which the Service Level Failure occurred (each a “Service Credit”), subject to the following:

    • Neverinstall has no obligation to issue any Service Credit unless:

      • Customer reports the Service Level Failure to Neverinstall immediately on becoming aware of it; and

      • requests such Service Credit in writing within thirty (30) days of the Service Level Failure; and

    • in no event will a Service Level Credit for any Service Period exceed fifty percent (50%) of the total Fees that would be payable for that Service Period if no Service Level Failure had occurred. Any Service Credit payable to Customer under this TOS will be issued to Customer in the calendar month following the Service Period in which the Service Level Failure was reported. This Section sets forth Neverinstall’s sole obligation and liability and Customer’s sole remedy for any Service Level Failure.

  • Scheduled Downtime. Neverinstall will use commercially reasonable efforts to:

    • schedule downtime for routine maintenance of the Services between the hours of 12 a.m. – 6 a.m. Eastern Time; and

    • give Customer at least twenty-four (24) hours prior notice of all scheduled outages of the Services (”Scheduled Downtime”).

  • Service Support. The Services include Neverinstall’s standard customer support services delivered in accordance with Neverinstall’s service support processes and procedures as set forth in the Documentation and Specifications and made available to Customer through Neverinstall’s web-based support portal (”Support Services”). Neverinstall may amend the Support Services from time to time in its sole discretion.

Data backup

The Services do not replace the need for Customer to maintain regular data backups or redundant data archives. NEVERINSTALL HAS NO OBLIGATION OR LIABILITY FOR ANY LOSS, ALTERATION, DESTRUCTION, DAMAGE, CORRUPTION, OR RECOVERY OF CUSTOMER DATA.


  • Neverinstall Systems and Security Obligations. Neverinstall will employ security measures in accordance with applicable industry practice and Neverinstall’s data privacy and security policy as amended from time to time (”Privacy and Security Policy”).

  • Data Breach Procedures. Neverinstall maintains a data breach plan in accordance with the criteria set forth in Neverinstall’s Privacy and Security Policy and shall implement the procedures required under such data breach plan on the occurrence of a “Data Breach” (as defined in such plan).

  • Prohibited Data. Customer acknowledges that the Services are not designed with security and access management for Processing the following categories of information:

    • data that is classified and or used on the U.S. Munitions list, including software and technical data;

    • articles, services, and related technical data designated as defense articles or defense services; and

    • ITAR (International Traffic in Arms Regulations) related data, (each of the foregoing, “Prohibited Data”).

    Customer shall not, and shall not permit any Authorized User or other Person to, provide any Prohibited Data to, or Process any Prohibited Data through, the Services, Neverinstall Systems, or any Neverinstall Personnel. Customer is solely responsible for reviewing all Customer Data and shall ensure that no Customer Data constitutes or contains any Prohibited Data.

  • Customer Control and Responsibility. Customer has and will retain sole responsibility for:

    • all Customer Data, including its content and use;

    • all information, instructions, and materials provided by or on behalf of Customer or any Authorized User in connection with the Services;

    • Customer’s information technology infrastructure, including computers, software, databases, electronic systems (including database management systems), and networks, whether operated directly by Customer or through the use of third-party services (”Customer Systems”);

    • the security and use of Customer’s and its Authorized Users’ Access Credentials; and

    • all access to and use of the Services and Neverinstall Materials directly or indirectly by or through the Customer Systems or its or its Authorized Users’ Access Credentials, with or without Customer’s knowledge or consent, including all results obtained from, and all conclusions, decisions, and actions based on, such access or use.

    • Access and Security. Customer shall employ all physical, administrative, and technical controls, screening, and security procedures, and other safeguards necessary to

      • securely administer the distribution and use of all Access Credentials and protect against any unauthorized access to or use of the Services; and

      • control the content and use of Customer Data, including the uploading or other provision of Customer Data for Processing by the Services.

Fees and payment

  • Fees. Customer shall pay the Services fees and charges as set forth in the Service Order and SOW (if any) executed by the parties (”Fees”). Both the Service Order and applicable SOW(s) are hereby incorporated into the TOS by this reference.

  • Taxes. All Fees and other amounts payable by Customer under this TOS are exclusive of taxes and similar assessments. Without limiting the foregoing, Customer is responsible for all sales, use, and excise taxes, and any other similar taxes, duties, and charges of any kind imposed by any federal, state, or local governmental or regulatory authority on any amounts payable by Customer hereunder, other than any taxes imposed on Neverinstall’s income.

  • Payment and Billing.

    • Payment. All invoices are due upon receipt and all payments must be made in U.S. currency. Customer shall pay Fees for any partial month during the Initial Term or any Renewals Term on a pro-rata basis. Unless otherwise specified, all Fees comprising monthly recurring charges for Service (“MRC”) will be billed and paid one calendar month in advance. Fees comprising non-recurring and professional services (“NRC”) will be billed and paid in arrears as and when they are incurred and due Net 30 days from invoice date. Customer is solely responsible for any and all charges incurred as the result of the use of the Service, whether or not such charges were authorized or intended. Any amounts not paid to Neverinstall within thirty (30) days of the date of the applicable invoice shall accrue interest at the rate of one and one-half percent (1.5%) per month or the maximum amount allowed by law, whichever is less. Customer shall also reimburse Neverinstall for all reasonable attorneys’ fees and other costs associated with collecting delinquent payments or with Customer’s breach of this TOS.

    • Invoice and Statement Periods, Format and Delivery. Billing periods and invoice formats may vary. Neverinstall reserves the right to change the billing period, invoice format, or method of delivery from time to time, with or without notice to Customer. Unless otherwise agreed, all invoices shall be delivered electronically via the email address on file for Customer. Customer is obligated to keep its account and billing information accurate and current. An incorrect or obsolete email address shall not release Customer from any of its payment obligations.

    • Methods of Payment. In its sole discretion and in limited instances, Neverinstall reserves the right to accept payment by credit card. In situations where Neverinstall agrees to accept payment by credit card, Neverinstall reserves the right to discontinue acceptance of payment by credit card at any time.

    • Billing Disputes. If Customer believes that it has been charged in error, Customer must notify Neverinstall in writing within thirty (30) days after delivery of Customer’s invoice. Any billing disputes must be in writing, including a detailed statement describing the nature and amount of the disputed charge(s) and the reason(s) why a credit or refund is being requested and sent via email to [email protected]. Customer shall cooperate fully with Neverinstall to promptly address and attempt to resolve the disputed charge(s). If Customer fails to provide written notice of dispute within the enumerated thirty (30) day deadline, the charges and invoice will be considered correct and binding on Customer. In the event an invoice contains both disputed and undisputed charges, Customer shall pay the full undisputed amount of the invoice in a timely manner and in accordance with the payment terms set forth herein, while the disputed amount is being resolved.

    • Authorization to Verify Credit Rating. Customer agrees to supply Neverinstall with the information necessary to verify Customer’s credit rating prior to providing Customer with access to any Service. Neverinstall may also, during the term of this TOS, update its information regarding Customer’s credit rating without notice to Customer.

    • Deposit. If Neverinstall determines, prior to providing Customer with access to any Service, or during the term of this TOS, that it requires a deposit to ensure Customer’s payment, Customer may be required to provide a deposit. In the event Neverinstall requires a deposit, the deposit will be held and applied in accordance with applicable law. Neverinstall may apply Customer’s deposit to past due obligations as well as to any fees or other assessments to Customer’s Account.

    • No Deductions or Setoffs. All amounts payable to Neverinstall under this TOS shall be paid by Customer to Neverinstall in full without any setoff, recoupment, counterclaim, deduction, debit, or withholding for any reason (other than Service Credits issued pursuant to Section 5 any deduction or withholding of tax as may be required by applicable Law.

    • Google Marketplace. In the event Customer uses the Google Could Platform (“GCP”) to process payments owed pursuant to this TOS, Customer agrees and acknowledges that it will be obligated to accept and be bound by the GCP Marketplace terms of service (https://console.cloud.google.com/tos?id=launcher) (the “GCPM TOS”) in addition to this TOS. Notwithstanding anything to the contrary in the GCPM TOS, in the event Customer terminates Service as may be permitted under the GCPM TOS, Customer hereby agrees that it shall be obligated to pay Neverinstall for the Term of this TOS (as defined in Section 14, below), including payment of any applicable early termination fees or charges as may be required.

  • Audits. Neverinstall or its nominee (including its accountants and auditors) may, on reasonable notice to Customer, inspect and audit Customer’s use of the Services under this TOS at any time during the Term and for two (2) years following the termination or earlier expiration of this TOS. All audits will be conducted during regular business hours, no more frequently than once in any 12-month period, and in a manner that does not unreasonably interfere with Customer’s business operations. Upon no less than ten (10) days of written notice from Neverinstall, Customer shall make available all such books, records, equipment, information, and personnel, and provide all such cooperation and assistance, as may reasonably be requested by or on behalf of Neverinstall with respect to such audit.

  • You agree not to engage in the practice of scalping subscriptions or buying subscriptions with the intent to resell them at a higher price. This includes, but is not limited to, buying subscriptions through any medium, such as online marketplaces, auction sites, or in-person sales. If we determine that you have engaged in the scalping of subscriptions, your access to our platform will be permanently terminated and you will be banned from using our services in the future.


  • Confidential Information. In connection with this TOS each party (as the “Disclosing Party”) may disclose or make available Confidential Information to the other party (as the “Receiving Party”). “Confidential Information” means information in any form or medium (whether oral, written, electronic, or other) that the Disclosing Party identifies as confidential or proprietary, including information consisting of or relating to the Disclosing Party’s technology, trade secrets, know-how, business operations, plans, strategies, customers, and pricing, and information with respect to which the Disclosing Party has contractual or other confidentiality obligations.

  • Exclusions. Confidential Information does not include information that the Receiving Party can demonstrate by written or other documentary records:

    • was rightfully known to the Receiving Party without restriction on use or disclosure prior to such information’s being disclosed or made available to the Receiving Party in connection with this TOS;

    • was or becomes generally known by the public other than by the Receiving Party’s or any of its Representatives’ noncompliance with this TOS;

    • was or is received by the Receiving Party on a non-confidential basis from a third party that, to the Receiving Party’s knowledge, was not or is not, at the time of such receipt, under any obligation to maintain its confidentiality; or

    • the Receiving Party can demonstrate by written or other documentary records that were or are independently developed by the Receiving Party without reference to or use of any Confidential Information.

  • Protection of Confidential Information. As a condition to being provided with any disclosure of or access to Confidential Information, the Receiving Party shall during the Term and for a period of two (2) years thereafter:

    • not access or use Confidential Information other than as necessary to exercise its rights or perform its obligations under and in accordance with this TOS;

    • except as may be permitted by and subject to its compliance with Section 9.4, not disclose or permit access to Confidential Information other than to its Representatives who:

      • need to know such Confidential Information for purposes of the Receiving Party’s exercise of its rights or performance of its obligations under and in accordance with this TOS;

      • have been informed of the confidential nature of the Confidential Information and the Receiving Party’s obligations under this Section 9.3; and

      • are bound by written confidentiality and restricted use obligations at least as protective of the Confidential Information as the terms set forth in this Section 9;

    • safeguard the Confidential Information from unauthorized use, access, or disclosure using at least the degree of care it uses to protect its similarly sensitive information and in no event less than a reasonable degree of care; and

    • promptly notify the Disclosing Party of any unauthorized use or disclosure of Confidential Information and take all reasonable steps and cooperate with Disclosing Party to prevent further unauthorized use or disclosure. Notwithstanding any other provisions of this TOS, the Receiving Party’s obligations under this Section with respect to any Confidential Information that constitutes a trade secret under any applicable Law will continue until such time, if ever, as such Confidential Information ceases to qualify for trade secret protection under one or more such applicable Laws other than as a result of any act or omission of the Receiving Party or any of its Representatives.

  • Compelled Disclosures. If the Receiving Party or any of its Representatives is compelled by applicable Law to disclose any Confidential Information then, to the extent permitted by applicable Law, the Receiving Party shall:

    • promptly, and prior to such disclosure, notify the Disclosing Party in writing of such requirement so that the Disclosing Party can seek a protective order or other remedy or waive its rights hereunder; and

    • provide reasonable assistance to the Disclosing Party, at the Disclosing Party’s sole cost and expense, in opposing such disclosure or seeking a protective order or other limitations on disclosure.

Intellectual Property Rights

  • Neverinstall Materials. All right, title, and interest in and to Neverinstall Materials, including all Intellectual Property Rights therein, are and will remain with Neverinstall and, with respect to Third-Party Materials, the applicable third-party providers own all right, title, and interest, including all Intellectual Property Rights, in and to the Third-Party Materials. Customer has no right, license, or authorization with respect to any of Neverinstall Materials except as expressly set forth in this TOS or the applicable third-party license, in each case subject to Section 3. All other rights in and to Neverinstall Materials are expressly reserved by Neverinstall. In furtherance of the foregoing, Customer hereby unconditionally and irrevocably grants to Neverinstall an assignment of all right, title, and interest in and to the Resultant Data, including all Intellectual Property Rights relating thereto.

  • Customer Data. As between Customer and Neverinstall, Customer is and will remain the sole and exclusive owner of all right, title, and interest in and to all Customer Data, including all Intellectual Property Rights relating thereto, subject to the rights and permissions granted in this Section.

  • Consent to Use Customer Data. Customer hereby irrevocably grants all such rights and permissions in or relating to Customer Data as are necessary or useful to Neverinstall, its Subcontractors, and Neverinstall Personnel to enforce this TOS and exercise Neverinstall’s rights and perform Neverinstall’s obligations hereunder.

Representations and warranties

  • Mutual Representations and Warranties. Each party represents and warrants to the other party that:

    • it is duly organized, validly existing, and in good standing as a corporation or other entity under the Laws of the jurisdiction of its incorporation or other organization;

    • it has the full right, power, and authority to enter into and perform its obligations and grant the rights, licenses, consents, and authorizations it grants or is required to grant under this TOS;

    • the execution of this TOS by its representative whose signature is set forth at the end of this TOS has been duly authorized by all necessary corporate or organizational action of such party; and

    • when executed and delivered by both parties, this TOS will constitute the legal, valid, and binding obligation of such party, enforceable against such party in accordance with its terms.

  • Additional Neverinstall Representations, Warranties, and Covenants. Neverinstall represents, warrants, and covenants to Customer that Neverinstall will perform the Services using personnel of required skill, experience, and qualifications and in a professional and workmanlike manner in accordance with generally recognized industry standards for similar services and will devote adequate resources to meet its obligations under this TOS.

  • Additional Customer Representations, Warranties, and Covenants. Customer represents, warrants, and covenants to Neverinstall that Customer owns or otherwise has and will have the necessary rights and consents in and relating to the Customer Data so that, as received by Neverinstall and Processed in accordance with this TOS, they do not and will not infringe, misappropriate, or otherwise violate any Intellectual Property Rights, or any privacy or other rights of any third party or violate any applicable Law.



  • Neverinstall Indemnification. Neverinstall shall indemnify, defend, and hold harmless Customer and Customer’s officers, directors, employees, agents, permitted successors, and permitted assigns (each, a “Customer Indemnitee”) from and against any and all Losses incurred by a Customer Indemnitee resulting from any Action by a third party (other than an Affiliate of a Customer Indemnitee) that Customer’s use of the Services (excluding Customer Data and Third-Party Materials) in accordance with this TOS (including the Specifications) infringes or misappropriates such third party’s patents, copyrights, or trade secrets. The foregoing obligation does not apply to the extent that the alleged infringement arises from:

    • Third-Party Materials or Customer Data;

    • access to or use of Neverinstall Materials in combination with any hardware, system, software, network, or other materials or service not provided by Neverinstall or specified for Customer’s use in the Documentation;

    • modification of Neverinstall Materials other than:

      • by or on behalf of Neverinstall; or

      • with Neverinstall’s written approval in accordance with Neverinstall’s written specification; or

    • failure to timely implement any modifications, upgrades, replacements, or enhancements made available to Customer by or on behalf of Neverinstall.

  • Customer Indemnification. Customer shall indemnify, defend, and hold harmless Neverinstall and its officers, directors, employees, agents, successors, and assigns (each, a “Provider Indemnitee”) from and against any and all Losses incurred by such Neverinstall Indemnitee resulting from any Action by a third party (other than an Affiliate of a Neverinstall Indemnitee) to the extent that such Losses arise out of or result from, or are alleged to arise out of or result from: (a) Customer Data, including any Processing of Customer Data by or on behalf of Neverinstall in accordance with this TOS; (b) any other materials or information (including any documents, data, specifications, software, content, or technology) provided by or on behalf of Customer or any Authorized User, including Neverinstall’s compliance with any specifications or directions provided by or on behalf of Customer or any Authorized User to the extent prepared without any contribution by Neverinstall; (c) allegation of facts that, if true, would constitute Customer’s breach of any of its representations, warranties, covenants, or obligations under this TOS; or (d) negligence or more culpable act or omission (including recklessness or willful misconduct) by Customer, any Authorized User, or any third party on behalf of Customer or any Authorized User, in connection with this TOS.

  • Indemnification Procedure. Each party shall promptly notify the other party in writing of any Action for which such party believes it is entitled to be indemnified pursuant to this Section 12. The party seeking indemnification (the “Indemnitee”) shall cooperate with the other party (the “Indemnitor”) at the Indemnitor’s sole cost and expense. The Indemnitor shall promptly assume control of the defense and shall employ counsel of its choice to handle and defend the same, at the Indemnitor’s sole cost and expense. The Indemnitee may participate in and observe the proceedings at its own cost and expense with counsel of its own choosing. The Indemnitor shall not settle any Action without the Indemnitee’s prior written consent, which shall not be unreasonably withheld, conditioned or delayed. The Indemnitee’s failure to perform any obligations under this Section will not relieve the Indemnitor of its obligations under this Section 12, except to the extent that the Indemnitor can demonstrate that it has been materially prejudiced as a result of such failure.

  • Mitigation. If any of the Services or Neverinstall Materials are, or in Neverinstall’s opinion are likely to be, claimed to infringe, misappropriate, or otherwise violate any third-party Intellectual Property Right, or if Customer’s or any Authorized User’s use of the Services or Neverinstall Materials is enjoined or threatened to be enjoined, Neverinstall may, at its option and sole cost and expense:

    • obtain the right for Customer to continue to use the Services and Neverinstall Materials materially as contemplated by this TOS;

    • modify or replace the Services and Neverinstall Materials, in whole or in part, to seek to make the Services and Neverinstall Materials (as so modified or replaced) non-infringing, while providing materially equivalent features and functionality, in which case such modifications or replacements will constitute Services and Neverinstall Materials, as applicable, under this TOS; or

    • by written notice to Customer, terminate this TOS with respect to all or part of the Services and Neverinstall Materials, and require Customer to immediately cease any use of the Services and Neverinstall Materials or any specified part or feature thereof.


Limitations of liability









  • Exceptions. The exclusions and limitations in the above Sections do not apply to Neverinstall’s obligations or liability for Neverinstall’s gross negligence or willful misconduct.

Term and termination

  • Initial Term. The initial term of this TOS commences as of the Effective Date (as stated on the Service Order) and, unless terminated earlier pursuant to any of this TOS’s express provisions, will continue in effect, until one (1) year from the Effective Date (the “Initial Term”).

  • Renewal Term. This TOS will automatically renew for additional successive one (1) year terms unless earlier terminated pursuant to this TOS’s express provisions or either party gives the other party written notice of non-renewal at least ninety (90) days prior to the expiration of the then-current term (each a “Renewal Term” and, collectively, together with the Initial Term, the “Term”).

  • Termination. In addition to any other express termination right set forth elsewhere in this TOS:

    • Neverinstall may terminate this TOS, effective on written notice to Customer, if Customer fails to pay any amount when due hereunder, and such failure continues more than ten (10) days after Neverinstall’s delivery of written notice thereof; or

    • either party may terminate this TOS, effective on written notice to the other party, if the other party materially breaches this TOS, and such breach:

      • is incapable of cure; or

      • being capable of cure remains uncured thirty (30) days after the non-breaching party provides the breaching party with written notice of such breach; and

      • either party may terminate this TOS, effective immediately upon written notice to the other party, if the other party:

        • becomes insolvent or is generally unable to pay, or fails to pay, its debts as they become due;

        • files or has filed against it, a petition for voluntary or involuntary bankruptcy or otherwise becomes subject, voluntarily or involuntarily, to any proceeding under any domestic or foreign bankruptcy or insolvency Law;

        • makes or seeks to make a general assignment for the benefit of its creditors; or

        • applies for or has appointed a receiver, trustee, custodian, or similar agent appointed by order of any court of competent jurisdiction to take charge of or sell any material portion of its property or business.

      • Effect of Termination or Expiration. Upon any expiration or termination of this TOS, except as expressly otherwise provided in this TOS:

        • all rights, licenses, consents, and authorizations granted by either party to the other hereunder will immediately terminate;

        • Neverinstall shall immediately cease all use of any Customer Data or Customer’s Confidential Information;

        • Customer shall immediately cease all use of any Services or Neverinstall Materials and promptly return to Neverinstall, or at Neverinstall’s written request destroy, all documents and tangible materials containing, reflecting, incorporating, or based on any Neverinstall Materials or Neverinstall’s Confidential Information; and

        • Neverinstall may disable all Customer and Authorized User access to Neverinstall Materials.

      • Early Termination Charge. If this TOS is terminated by Customer prior to the expiration of the Initial Term or any Renewal Term and such termination is not due to Neverinstall’s material breach and failure to cure, or if Neverinstall terminates this TOS pursuant to Section 14.3, in addition to any Fees becoming due prior to the date of termination, Customer shall pay to Neverinstall an early termination charge equal to one hundred percent (100%) of the Fees comprising monthly recurring charges that would become due and payable through the end of the Initial Term or Renewal Term in effect at the time, including applicable taxes. The parties agree that the precise damages resulting from an early termination by Customer or termination by Neverinstall due to Customer’s material breach are difficult to ascertain and the early termination charge set forth in this Section is a reasonable estimate of anticipated actual damages and not a penalty. The early termination charge shall be due and payable upon receipt of an invoice therefor.

      • Surviving Terms. The provisions set forth in the following sections, and any other right or obligation of the parties in this TOS that, by its nature, should survive termination or expiration of this TOS, will survive any expiration or termination of this TOS.


  • Further Assurances. On a party’s reasonable request, the other party shall, at the requesting party’s sole cost and expense, execute and deliver all such documents and instruments, and take all such further actions, as may be necessary to give full effect to this TOS.

  • Relationship of the Parties. The relationship between the parties is that of independent contractors. Nothing contained in this TOS shall be construed as creating any agency, partnership, joint venture, or other forms of joint enterprise, employment, or fiduciary relationship between the parties, and neither party shall have authority to contract for or bind the other party in any manner whatsoever.

  • Public Announcements. Neither party shall issue or release any announcement, statement, press release, or other publicity or marketing materials relating to this TOS or, unless expressly permitted under this TOS, otherwise use the other party’s trademarks, service marks, trade names, logos, domain names, or other indicia of source, association, or sponsorship, in each case, without the prior written consent of the other party, which consent shall not be unreasonably delayed or withheld, provided, however, that Neverinstall may, without Customer’s consent, include Customer’s name and similar indicia in its lists of Neverinstall’s current or former customers of Neverinstall in promotional and marketing materials.

  • Notices. Any notice, request, consent, claim, demand, waiver, or other communications under this TOS have legal effect only if in writing and addressed to a party as follows (or to such other address or such other person that such party may designate from time to time in accordance with this Section):

    • If to Neverinstall: <Neverinstall Address>

    • If to Customer: Customer Name and contact information stated of the Sales Order

  • Notices sent in accordance with this Section will be deemed effectively given:

    • when received, if delivered by hand, with signed confirmation of receipt;

    • when received, if sent by a nationally recognized overnight courier, signature required;

    • when sent, if by facsimile or email, (in each case, with confirmation of transmission), if sent during the addressee’s normal business hours, and on the next business day, if sent after the addressee’s normal business hours; and

    • on the third (3rd) day after the date mailed by certified or registered mail, return receipt requested, postage prepaid.

  • Interpretation. For purposes of this TOS:

    • the words “include,” “includes,” and “including” are deemed to be followed by the words “without limitation”;

    • the word “or” is not exclusive;

    • the words “herein,” “hereof,” “hereby,” “hereto,” and “hereunder” refer to this TOS as a whole;

    • words denoting the singular have a comparable meaning when used in the plural, and vice-versa; and

    • words denoting any gender including all genders. Unless the context otherwise requires, references in this TOS: (x) to sections, exhibits, schedules, attachments, and appendices mean the sections of, and exhibits, schedules, attachments, and appendices attached to, this TOS; (y) to a TOS, instrument or other document means such TOS, instrument, or other document as amended, supplemented and modified from time to time to the extent permitted by the provisions thereof; and (z) to a statute means such statute as amended from time to time and includes any successor legislation thereto and any regulations promulgated thereunder. The parties intend this TOS to be construed without regard to any presumption or rule requiring construction or interpretation against the party drafting an instrument or causing any instrument to be drafted. The Other Documents referred to herein are an integral part of this TOS to the same extent as if they were set forth verbatim herein.

  • Headings. The headings in this TOS are for reference only and do not affect the interpretation of this TOS.

  • Entire Agreement. This TOS, together with any related sales orders, exhibits, schedules, attachments, statements of work, and any other documents incorporated herein by reference, constitutes the sole and entire agreement of the parties with respect to the subject matter of this TOS and supersedes all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to such subject matter. In the event of any inconsistency between the statements made in the body of this TOS, the Other Documents, the following order of precedence governs:

    • first, this TOS;

    • second, the Service Order;

    • third, the SOW; and

    • fourth, any other documents or policies incorporated herein by reference.

  • Assignment. Customer shall not assign or otherwise transfer any of its rights, or delegate or otherwise transfer any of its obligations or performance under this TOS, in each case whether voluntarily, involuntarily, by operation of law, or otherwise, without Neverinstall’s prior written consent, which consent shall not be unreasonably withheld, conditioned, or delayed. No assignment, delegation, or transfer will relieve Customer of any of its obligations or performance under this TOS. Any purported assignment, delegation, or transfer in violation of this Section is void. This TOS is binding upon and inures to the benefit of the parties hereto and their respective successors and permitted assigns.

  • Force Majeure. In no event will either party be liable or responsible to the other party, or be deemed to have defaulted under or breached this TOS, for any failure or delay in fulfilling or performing any term of this TOS, (except for any obligations to make payments)], when and to the extent such failure or delay is caused by any circumstances beyond such party’s reasonable control (a “Force Majeure Event”), including acts of God, flood, fire, earthquake or explosion, war, terrorism, invasion, riot or other civil unrest, embargoes or blockades in effect on or after the date of this TOS, national or regional emergency, pandemics, strikes, labor stoppages or slowdowns or other industrial disturbances, passage of Law or any action taken by a governmental or public authority, including imposing an embargo, export or import restriction, quota, or other restriction or prohibition or any complete or partial government shutdown, or national or regional shortage of adequate power or telecommunications or transportation. Either party may terminate this TOS if a Force Majeure Event affecting the other party continues substantially uninterrupted for a period of thirty (30) days or more.

  • No Third-Party Beneficiaries. This TOS is for the sole benefit of the parties hereto and their respective successors and permitted assigns and nothing herein, express or implied, is intended to or shall confer upon any other Person any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of this TOS.

  • Amendment and Modification; Waiver. No amendment to or modification of this TOS is effective unless it is in writing and signed by an authorized representative of each party. No waiver by any party of any of the provisions hereof shall be effective unless explicitly set forth in writing and signed by the party so waiving. Except as otherwise set forth in this TOS, no failure to exercise, or delay in exercising, any rights, remedy, power, or privilege arising from this TOS will operate or be construed as a waiver thereof; nor shall any single or partial exercise of any right, remedy, power, or privilege hereunder preclude any other or further exercise thereof or the exercise of any other right, remedy, power, or privilege.

  • Severability. If any term or provision of this TOS is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this TOS or invalidate or render unenforceable such term or provision in any other jurisdiction. Upon such determination that any term or other provision is invalid, illegal, or unenforceable, the parties hereto shall negotiate in good faith to modify this TOS so as to affect the original intent of the parties as closely as possible in a mutually acceptable manner in order that the transactions contemplated hereby be consummated as originally contemplated to the greatest extent possible.

  • Governing Law; Submission to Jurisdiction. This TOS is governed by and construed in accordance with the internal laws of the State of Florida without giving effect to any choice or conflict of law provision or rule that would require or permit the application of the laws of any jurisdiction other than those of the State of Florida. Any legal suit, action, or proceeding arising out of or related to this TOS or the licenses granted hereunder will be instituted exclusively in the federal courts of the United States or the courts of the State of Florida, and each party irrevocably submits to the exclusive jurisdiction of such courts in any such suit, action, or proceeding. Service of process, summons, notice, or other documents by mail to such party’s address set forth herein shall be effective service of process for any suit, action, or other proceeding brought in any such court.

  • Waiver of Jury Trial. Each party irrevocably and unconditionally waives any right it may have to a trial by jury in respect of any legal action arising out of or relating to this TOS or the transactions contemplated hereby.

  • Equitable Relief. Each party acknowledges and agrees that a breach or threatened breach by such party of any of its obligations or, in the case of Customer Sections, would cause the other party irreparable harm for which monetary damages would not be an adequate remedy and that, in the event of such breach or threatened breach, the other party will be entitled to equitable relief, including a restraining order, an injunction, specific performance, and any other relief that may be available from any court, without any requirement to post a bond or other security, or to prove actual damages or that monetary damages are not an adequate remedy. Such remedies are not exclusive and are in addition to all other remedies that may be available at law, in equity, or otherwise.

  • Attorneys’ Fees. In the event that any action, suit, or other legal or administrative proceeding is instituted or commenced by either party against the other party arising out of or related to this TOS, the prevailing party is entitled to recover its reasonable attorneys’ fees and court costs from the non-prevailing party.

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